For the purpose of this Policy, "Personal Information" means any information relating to an identified or identifiable individual. This includes Personal Information you provide or generate when you use: (a) our healthcare transcription, data analysis and communication app (the "App"); and (b) https://experthealth.ai/, and any other dedicated Experthealth.ai websites (the "Website") (collectively, the "Services"). When you use the Services, you accept and understand that we may collect, process, use, and store your Personal Information as described in this Policy.
BY USING OR ACCESSING THE SERVICES IN ANY MANNER, YOU ACKNOWLEDGE THAT YOU ACCEPT THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY, AND YOU HEREBY CONSENT THAT WE MAY COLLECT, USE, AND SHARE YOUR INFORMATION IN THE WAYS DESCRIBED HEREIN.
Any use of the Services is subject to the Agreement (as the term "Agreement" is defined in our Terms of Use which incorporates this Privacy Policy).
HIPAA and PHI
Certain demographic, health and/or health-related information that Expert AI collects about you as part of providing the Services may be "protected health information" ("PHI") governed by the Health Insurance Portability and Accountability Act ("HIPAA"). Specifically, when (i) Expert AI is providing administrative, operational, or other services to a healthcare provider that is a "Covered Entity" (as defined by HIPAA); and (ii) in order to provide those services, Expert AI receives identifiable information about you on behalf of the healthcare provider, where Expert AI is acting as a "Business Associate" (as defined by HIPAA); and (iii) this identifiable information is regulated as PHI.
This Privacy Policy does not apply to PHI, which is instead regulated by HIPAA. HIPAA provides specific protections for the privacy and security of PHI and restricts how PHI is used and disclosed. Please read the Notice of Privacy Practices of your health provider to understand how your PHI can be used and disclosed.
Personal data that you provide to Expert AI when Expert AI is not acting as a Business Associate is not PHI and is therefore covered by this Privacy Policy.
1. Information We Collect
We may collect and use the following Personal Information about you:
Information you provide to us
Registration Information. When you create an account on our Services, you will be asked to provide your name, email, and a password. You may voluntarily add a profile picture. For paid Services, our payment processing partner Stripe, Inc. may also collect your name, billing address, and payment information. Payment information is not shared with us and is maintained by Stripe.
App Information.When you use the Services, you may provide us with your audio recordings ("Audio Recordings"), automatic screenshots and any text, images or videos that you upload or provide to us in the context of the Services.
Communication Information. When you contact us, you provide us with your phone number, email, and any other information you choose to provide over such communication, including information about your query.
Information you provide us about others
If you provide an Audio Recording, this may contain the Personal Information or PHI of third parties. Before you do so, please make sure you have the necessary legal and other permissions from your patients, colleagues or other third parties before sharing Personal Information or PHI.
Information we automatically collect
Usage Information: When you use the Services, you generate information pertaining to your use, including timestamps, access, record, share, edit and delete events, app use information, screenshots/screen captures taken during the meeting, interactions with our team, and transaction records.
Device Information:We may assign a unique user identifier ("UUID") to each mobile device that accesses the Services, and collect your IP address, UUIDs, device IDs, web beacons and other device information.
Cookies: We may use Cookies and other similar technologies to enhance your experience when using the Service. See Section 3 for more details.
Location Information: When you use the Services, we may receive your approximate location information inferred from your IP address.
Information received from third parties
When you connect third-party platforms (such as Google Calendar, iCal, Google Contacts, or Zoom) to our Services, or register through a third-party account (such as Google or Microsoft), we may receive Personal Information including your username, profile picture, email address, time, location, calendar information, and contact information.
We receive transaction information from our payment processor, Stripe. We may also receive additional information about you from data or marketing partners.
2. How We May Use Your Personal Information
We may use your Personal Information to:
Set up your account. We use your registration information and device information to set up an account for you to use our Services.
Provide you with the Services. We may use your Audio Recordings, usage information and Platform Information to provide you with the Services.
Improve and monitor the Services. We may use automatically collected information to analyze and improve our Services. We may train our AI technology on de-identified Audio Recordings. We obtain explicit permission for manual review of specific audio recordings for training purposes.
Communicate with you. If you contact us, we will use your contact information to communicate with you.
Send you newsletters. We may send you emails with news or updates pertaining to our Services. You may unsubscribe at any time.
Send you SMS/text messages. Where you have opted in, we may use your phone number to send account notifications, service updates, appointment reminders, and customer support communications. We do not sell or share your mobile phone number for third-party marketing. Reply STOP to opt out at any time.
Prevent fraud and comply with legal obligations. We may process Personal Information to detect fraud, enforce our terms, defend against legal claims, and comply with applicable law.
5. How Long We Store Your Information
Expert AI stores all Personal Information for as long as necessary to fulfill the purposes set out in this Policy, or for as long as we are required to do so by law. When deleting Personal Information, we will take measures to render it irrecoverable, and electronic files will be permanently deleted.
6. Your Rights
In certain circumstances you have the following rights regarding your Personal Information:
Access. You have the right to access the Personal Information we hold about you.
Correction. You have the right to correct any inaccurate or incomplete Personal Information.
Erasure. You have the right to request that your Personal Information be erased or deleted.
Object to processing. You have the right to object to our processing where we rely on a legitimate interest or for direct marketing.
Restrict processing. In certain circumstances you can stop us from processing your data other than for storage.
Portability. You have the right to receive your Personal Information in a structured, machine-readable format.
Withdraw consent. You have the right to withdraw any consent you previously gave us.
To exercise your rights, email contact@experthealth.ai. We may require you to verify your identity before responding.
California Rights and Disclosures (CCPA)
The California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act ("CCPA"), provides California residents with specific rights regarding their personal information. Contact us at contact@experthealth.aiwith "California Rights" in the subject line.
Access, Deletion & Correction
You may request confirmation of what Personal Data we have collected, request deletion, and request correction of inaccurate data. Certain exceptions apply under the CCPA.
Personal Data Sharing or Selling
We share Cookies and other web data with advertising and marketing partners in a manner that may be considered "selling" or "sharing" under the CCPA. You can opt out by contacting us or adjusting your browser Cookie settings. We do not sell Personal Data of minors under 16.
Non-Discrimination
We will not discriminate against you for exercising your rights under the CCPA.
Appealing a Denial
If we refuse to take action on a request, you may appeal by emailing contact@experthealth.aiwith "Consumer Appeal" in the subject line. We will respond within 45 days.
Exercising Your Rights
Submit a Valid Request by emailing contact@experthealth.ai. Provide sufficient information for us to verify your identity and describe your request in detail.
Other U.S. State Rights and Disclosures
If you are a resident of Virginia, Colorado, Connecticut, Utah, Washington State (consumer health information) or another state with a similar comprehensive consumer privacy law, you may have rights to access, correct, delete, and port your Personal Data, and to opt out of targeted advertising. Contact us at contact@experthealth.aiwith "State Rights" in the subject line.
Changes to This Privacy Policy
We reserve the right to amend our Privacy Policy at our discretion and at any time. When we make material changes, we will notify you by email or through a notice on our website. Use of the information we collect is subject to the Privacy Policy in effect at the time such information is collected.
Contact Information
If you have any questions or comments about this Privacy Policy, please contact us at:
contact@experthealth.ai